Common Ice Maker Troubleshooting Every Owner Should Know

Common Ice Maker Troubleshooting Every Owner Should Know

Ice makers have become the most popular appliance across all the homes in the states. Their popularity comes from the speed and efficiency at which they generate lots of fresh and quality ice cubes, their affordability, ease of use, and so much more.

At times, however, these machines might fail to function according to our expectations. Before you start complaining to your unit manufacturer or the local vendor who sold the unit to you, there are some troubleshooting tips you need to know about your ice maker.

These problems are common across ice makers of different brands, designs, etc., and are issues that you can DIY with some bit of guidance which I’ll be giving you in a few moments…

1. The unit fails to produce ice (or enough ice)

This is one of the most common problems experienced by ice maker users all over. Just by looking at the high number of users looking for a solution to the problem on ice maker forums is enough evidence of its relevance.


If you ever note that your device has stopped produced ice, follow these troubleshooting tips to determine the root of the problem:

  • Check the unit’s shut-off arm in the freezer; the arm ought to extend to the unit. When this arm is down, it means the unit is on. When it’s horizontal, it means the unit is off. You might also consider checking your machine’s on/off status.
  • Check if the freezer temperature settings read 50 degrees or below. If not, just adjust the thermostat. What if you’re not sure about the settings? Grab your cooking thermometer and place it in a bowl of cooking oil and the freezer.

The oil won’t freeze, but the thermometer will be able to give you the accurate temperature settings if you leave it in there for over 2 hours.

If you find that the thermometer readings do not correspond with the freezer set temperature, you shoulder readjusting the thermometer itself.

  • ​You can also consider inspecting the water supply line. Unplug your refrigerator and move it to access the water line. Turn the supply off to shut down the ice maker. Remove the line from the valve, turn on the water supply valve, and check how steady the water flows.
  • Check the tail tube just above your ice mold. If it’s frozen, you can thaw it by using a heat source, e.g. a hair dryer, to make the frozen water thaw and start flowing.
  • Lastly, check the solenoid at the back of your refrigerator where the eater line attaches itself to before traveling back to your ice maker. The solenoid might be defective or might not be getting the power supply. With the refrigerator unplugged, remove the sediment screen in the solenoid and clean it by flushing it with water. Additionally, inspect all the diaphragm and seals to ensure they’re okay.

2. The Ice produced by your ice maker has a bad odor or taste

You might also experience a strange smell or taste in the ice cubes coming from your ice maker after some period of using it.

This issue is commonly associated with the filter problems.


  • You’ll need to change the water filter after around every 6-12 months to keep off the strange counter. If you ice start smelling/tasting weird, time is right to change the filter.
  • Old ice might also be the source of this problem. In such a case, simply dump it and use your ice maker to produce fresh ice.
  • The ice cubes might also absorb your freezer or refrigerator odor after a while. In that case, use an air deodorizer to help absorbs all the odors before the ice being produce can absorb them.
  • If your ice maker, it might make the ice produce some funny smell due to the plastic left by the manufacturer during manufacturing. Using vinegar to thoroughly clean you ice maker interior before using it prevents such incidences.

3. The ice cubes generated by your ice maker have white specks

If you find your ice cubes bearing the white bits, know that your unit has been infested with calcium carbonate deposits. As the water for making your cubes becomes colder, the less mineral content would be suspended in water.

As the ice freezes, the formerly invisible parts will become visible- hence the specks


  • You can reduce the number of specks on your cubes (or get rid of them completely) by using a water filter.

4. Your ice maker fails to turn off

Your ice maker keeps pumping out ice, even when the ice tray gets full. Have you experienced this? If yes, you know how much headaches it gives you. If no, you need to prepare yourself for the day by keeping the following troubleshooting tips in mind…


  • Consider lifting the bail wire so as to shut off your ice maker and remove the ice bucket. Then, remove the ice maker (using a screwdriver if necessary), clean it thoroughly, and then re-install it.
  • If the above step does not solve the underlying problem permanently, it’s time to replace your ice maker ad valve. This would be a wiser, easier, and less expensive option compared to making repairs to the existing unit.

Final Thoughts

These are the common issues you are likely to encounter as you continue using your ice maker. Whenever you experience any of these problems, don’t panic. Simply follow the simple, DIY troubleshooting tips I’ve discussed with you above, and your unit will continue generating those ice cubes correctly.

As a reminder, these tips apply to different brands of icemakers, so you can rest assured that they’ll help you get your unit back to form.

In addition to the above ice maker troubleshooting guide, always consult your user manual for more troubleshooting tips that are unique to your unit.


  • Updated March 4, 2018
  • Ice
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